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FREQUENTLY ASKED QUESTIONS
Everything you need to know about our radio code service.
What is an Audi / VW Group radio code?
Where do I find my radio serial number?
What does my serial number look like?
Do I need to remove my radio to find the serial?
How quickly will I receive my code?
How much does it cost?
Which vehicles do you support?
How do I enter the code into my radio?
What if the code doesn't work?
Is this service legal?
My radio shows "SAFE" — what does this mean?
My radio shows SAFE but won't let me enter a code
Can I get my radio code from my VIN number?
What happens if I enter the wrong serial number?
How many attempts do I get to enter the code?
My battery was disconnected and now the radio asks for a code. Why?
Do I need to disconnect the battery when removing the radio?
I bought a second-hand radio without a code. Can you help?