Refund Policy
Last updated: 12 October 2026
Our 100% Money-Back Guarantee
If the radio code we provide does not unlock your radio, we will refund you in full — no questions asked. We stand behind every code we supply.
When You're Entitled to a Refund
You are entitled to a full refund if:
- The code we provide does not unlock your radio
- We are unable to generate a code for your serial number
- Your order is cancelled before the code has been delivered
How to Request a Refund
To request a refund, contact us with your order details (email address and serial number used). To help us process your refund quickly, please include a clear photo or short video showing: contact us
- The serial number on your radio or screen
- The code we sent being entered into the radio
- The "SAFE" or "WAIT" message that appears after entry
Refund Timeline
Approved refunds are processed back to your original payment method within 5–10 business days. The time it takes to appear on your statement depends on your card issuer.
When a Refund Is Not Applicable
A refund will not be issued if:
- The serial number provided was incorrect or incomplete (always double-check before ordering)
- The radio has been reported stolen
- The code was successfully delivered and works, but you changed your mind
- The radio is faulty or damaged and cannot accept a code entry
If you are unsure whether your serial is correct, contact us before placing your order — we're happy to help you identify it. contact us.
Cancellations
You may cancel your order at any time before the code has been delivered. As most codes are delivered instantly upon payment, cancellation after delivery is treated as a refund request and subject to the conditions above.